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Avaya SME Technical Support for Partners

Avaya SME Technical Support for Partners (TSP) is a global manufacturer support offer that has been developed to provide a flexible and comprehensive service solution to meet the needs of SME Partners and end user customers. The offer comprises two key elements:

1. Avaya SME TSP Base Offer
2. Extended Warranty / Advanced Parts Replacement

The offer provides the following benefits:

• Flexibility - The offer is optional and applies to the Partners entire end user base.
• New Revenue - This new service offer, including extended warranty options, provides Partners with an opportunity to
  generate new revenue streams on a recurring basis.
• Customer Satisfaction - Ensuring Business Continuity is critical in todays competitive environment. The ability to provide effective and effi cient issue resolution as well as next day replacement of parts whilst reducing ongoing costs and service liability are key value adds.